Frequently Asked Questions about Waxing

Wax FAQs

Click on one of the categories below to see a list of frequently asked questions for that category.


  • Are your Waxologists certified?

Yes, all of our Waxologists are certified Estheticians and must graduate from our internal Waxon Training Program before joining our team.

  • What's your dipping policy?

Have no fear! At Waxon double dipping is a HUGE no-no! We use one stick per dip and the stick is disposed after each use.

  • Does your Waxbar meet health standards?

Yes, and thanks for asking! We pride ourselves on the cleanliness of our waxbar and the sanitization procedures we use.

  • Our Waxologists always wear gloves.
  • There is NO double dipping!
  • After using tools and equipment we follow a 2-step process:
    • Clean
    • Disinfect
  • Each staff member has 2 sets of tools to ensure there is absolutely no chance of cross contamination - One set is disinfecting while the other set is being used.
  • We have medical paper covering our wax tables that is changed after each Client. The bed is also cleaned and disinfected after each Client.
  • What's your Late Policy?

We understand that the unexpected can occur, so we allow a 6 minute grace period. After 6 minutes, if your Waxologists timing can't accommodate your scheduled services you will be considered a 'No Show.'

  • What's your Cancellation Policy?

We respectfully ask that you call to cancel or reschedule at least 2 hours before your scheduled appointment time.

  • What's your No Show Policy?

We understand that things come up unexpectedly so to be fair, we give you 3 strikes! After 3 strikes you are able to:

  • Walk-in for an appointment
  • Give us your credit card number to put on file for future bookings

*If you miss any appointments after 3 strikes you will be charged 50% of the services booked.

  • What's WAXON's Age Policy?

Anyone under the age of 16, must have their parent/guardian sign our 'New Client Form' to approve their waxing services. This form will be kept on file for all future appointments. If you have any questions or concerns regarding your child and waxing please don't hesitate to contact us.

*We will not wax anyone under the age of 10.

  • What's your Return Policy?

Product returns can be made within 30 days of purchase if you have your original receipt. Product must be unopened.

  • Why do I have to fill out a release form?

We ask that you fill out a release form so that you understand the risks and give your consent to receive our services.

  • Can I share my Bar Tab or Wax to the Max?

No, these are for individual use only, however they also make for a great gift!

  • What is your Multiple Clients per room policy?

Only one Client is allowed in a Waxroom at a time. This is due to the size of the room and for client privacy. The only exception to this is if a parent or guardian is accompanied by a minor under the age of 12.

  • Can I bring my baby/children with me to get waxed?

We welcome all babies and young children at WAXON! However, we do require all children under the age of 10 to be brought into the wax room with you during your services, otherwise all children left unattended at reception will be given a shot of espresso and a puppy :)

We unfortunately, will not be able to perform services if your baby is attached to you in a baby carrier or swaddle. We do however, welcome your little one(s) to kick back in our wax rooms comfortably in a stroller or car seat.


  • Brazilian/Manzilian what's all the hype about?

Our Waxologists are experts in both female and male waxing. Brazilians and Manzilians are our most requested services for a reason… Yes, men get waxed there too.

We have specifically trained Waxologists for these services and have 3 different types of wax to meet all your hair removal needs. Once you've waxed with us you will never look back! Our services are quick, efficient and virtually painless.

So Guys and Gals come see why WAXON was voted the #1 Waxbar in Toronto!

  • I'm nervous to get a Brazilian/Manzilian wax does it hurt?

Everyone's pain tolerance is different but what makes Waxon waxes the BEST is they are considered virtually painless, as the wax adheres only to the hair and not the skin.

  • What can I expect during a Brazilian/Manzilian wax?

Your Waxologist will bring you into the wax room and have you undress while they prepare for your service. A wipe will be provided for you to freshen up before your wax, or you are welcome to use our restrooms prior to your service.

Your Waxologist will then follow our 5 step process REFRESH • RELAX • WAX • RELIEVE • RENEW. We do our best to have you smooth and hair free within 20 minutes.

  • What is the difference between a Braziliant and a Modest Brazilian wax?

During The Braziliant service all hair is removed. During The Modest Brazilian service a landing strip is left in the front.

  • It's my first bikini wax and I'm uncomfortable 'baring it all' do you provide disposable panties?

We do provide disposable panties for both men and women upon request. Please note, we recommend not to wear these during your service if possible, as they increase service time because your Waxologist has to work around the panty.


  • Are your Waxologists certified?

Yes, all of our Waxologists are certified Estheticians and must graduate from our internal Waxon Training Program before joining our team.

  • Do you specialize in male waxing?

Of course! We have some Waxologists that are specifically trained in male waxing services and yes, that includes 'below the belt' grooming.

  • Is male waxing common?

YES! The stereotype has been shattered and male grooming is no longer just for the metro-man. Once you manscape you'll never go back!

  • Do you have male and female Waxologists?

We only have Professionally certified Female Waxologists


  • I have a mole can I still get waxed?

We avoid waxing over raised mole(s). We trim any hair coming from the area and wax around it, unless requested otherwise by you.

  • I have varicose veins can I still get waxed?

We recommend not waxing over prominent varicose veins because you risk exposing the vein, which can cause bleeding if it is close to the skin's surface. We will only wax over varicose veins if you request and understand the risks.

  • I have my period can I still get waxed?

Yes, you can! We just want you to be aware that your skin is more sensitive when you are menstruating and your pain tolerance is lower. Just make sure you wear a tampon, tuck the string in and make your Waxologist aware.

HOT TIP: We have BareEase & Cream numbing cream to minimize your discomfort.

  • I have sensitive skin can I still get waxed?

Yes, you can! Our waxes are designed for even the most sensitive skins, adhering only to the hair and not the skin. If you are unsure, come in and try a test strip to be sure our waxes are suitable for your skin.

  • I have a baby on the way can I still get waxed?

Yes you can! Just let us know you are expecting when booking your appointment so we can allow extra time because your pain tolerance is lower.

HOT TIP: We have BareEASE numbing cream to minimize your discomfort.

  • I have a cold sore on my lip can I still get waxed?

Yes, all of our Waxologists wear gloves and don't double dip so it is safe to work around it.

  • I have diabetes can I still get waxed?

Yes, you can, but please put make us aware and know the risks involved.


  • We do not recommend waxing IF...
  • You have a sunburn
  • You have been or plan on being in the sun or tanning bed within 24 hours
  • If you've recently had treatments such as: chemical peel, Dermabrasion, Microdermabrasion or cosmetic injections
  • You are currently taking acne medication such as:
    • Accutane (affects all body waxing), Retin-A (affects areas the cream is used on) or any other prescribed acne medication.
    • GOOD NEWS... after 6 months of completing your acne medication, your skin will be less sensitive and less prone to scarring and you will be able to wax again!

Consult your Doctor or Dermatologist about any other concerns.


  • Why choose waxing over other hair removal services?
  • Results last longer than shaving
  • Less chance of getting ingrown hairs or rashes
  • Lower cost than laser hair removal
  • It is suitable for almost all skin and hair types; whereas with laser the color of your hair matters for the effectiveness as well as the type of laser they use
  • Waxing has less of a chance of permanently burning the skin like laser hair removal can
  • Although sugaring is all natural, it doesn't remove all of the fine, vellus hairs like waxing can so you are often left with a less than flawless result
  • Chemical depilatories such as Veet and Nair do not remove the hair from the root causing faster regrowth. They also can cause the skin to become irritated and sensitive.
  • Does waxing remove hair permanently?

No, it is a semi-permanent form of hair removal. No form of hair removal is permanent. Even with laser hair removal the hair has the potential to grow back. However, one of the greatest benefits of waxing regularly is that the hair starts to grow back thinner and at a slower rate!

  • Why can't I wax and do laser hair removal?

Waxing will lessen the effectiveness of laser hair removal because the laser needs to target the root of the hair, and waxing removes the hair from the root.

  • Can I wax if I have done laser hair removal before?

We will welcome you back into the world of waxing with open arms! However, you must wait at least 2 – 3 weeks after your last laser hair removal session because the skin can still be quite sensitive from the laser treatment.


  • Can any skin type use BareEASE or Numb Nuts?

They sure can! The only time we do not recommend BareEASE or Numb Nuts is if you have a Lidocaine or Benzocaine allergy.

  • Whats the numbing ingredient in BareEASE and Numb Nuts?

They each contain 4% Lidocaine

  • How do I use BareEASE / Numb Nuts?

It is designed specifically for below the belt services. It needs to be applied thickly 30 minutes before your waxing service.

Gals, our BareEASE kits come with a pink disposable latex panty.


  • How long does my hair have to be to be waxed?

We typically recommend every 3 to 4 weeks, but hair growth varies from person to person. Depending on how fast your hair grows will determine when you will be ready for your next waxing session. Giving your hair time to grow gives the hairs the chance to break through the skin from exfoliation, be the same length and on the same growth schedule. The result is a clean, smooth finish after your next waxing session.

HOT TIP – Our revolutionary Lycon waxes can remove hair as short as 1 - 2mm if you are in desperate need of an 'emergency' wax and need to break your 3 – 4 week routine.

  • Can I shave in between waxes?

We recommend you do not shave in between waxes because it affects the consistency of your hair growth. Shaving also cuts the hair on the surface causing more of a chance for ingrown hairs.

  • How do I exfoliate?

Wet the desired area then using a sponge, loofah, scrub, brush or glove, rub in the opposite direction of hair growth. This ensures you do not confuse the hair but instead slough off dead skin cells and allow for the hair to grow in free of confusion, decreasing the chance of ingrown hairs!

Try LoveFresh Sugar Scrub, John Allan Scrub or our IZZI Loofah Bars!

  • How long do I have to wait to exfoliate after waxing?

We recommend you wait 24 hours before exfoliating because your pores have been opened when the hair was removed and your skin could still be sensitive.

  • What is an ingrown hair?

An ingrown hair is where the hair spirals, curls or grows different directions under the skin. It normally appears as a red or white bump or sometimes just appears under the skin but sideways. Shaving is typically the leading cause of ingrown hairs as it cuts the hair at the surface of the skin but does not remove the root.

Other causes of ingrowns hairs are:

  • When clothing rubs against the skin after a hair removal service
  • Clothing is too tight and rubbing against the skin on a normal basis
  • Irritation from a product.

To avoid or minimize ingrown hairs try Prince Reigns Ingrown Hair Serum.

  • How do I get rid of ingrown hairs?

We recommend exfoliating daily and applying our Prince Reigns Ingrown Hair Serum.

  • When I wax I get red bumps, is this normal?

You aren't the only one in this boat... red bumps post-waxing is totally normal.

When the hair is removed, it is being removed by the root and often times, the follicle can be so deep that it causes an initial shock, resulting in a red bump. The bumps shouldn't last more than 24 - 48 hours. If you find the bump is more than an initial irritation and continues, appearing more like a rash, contact us.

  • What is Prince Reigns Ingrown Hair Serum?

MAGIC! It is a nourishing serum that prevents ingrown hairs and razor bumps while softening the hair follicle.

It also:

  • Revives and smoothes skin by removing dead flakes from skins surface
  • Controls excess oil, lessening chance of pore clogging
  • Won't cause acne or blackheads
  • Contains glycolic acids which lightens dark spots resulting in an even skin tone

Purchase Prince Reigns Ingrown Hair Serum