Laser + Waxbar FAQs




At WAXON clean comes first... always!

The safety and well-being of our clients and teams is our top priority and we take hygiene and safety very seriously.

Here’s what we’re doing on top of our standard policies + procedures to keep you safe (in addition to smooth, of course)!


#1 All surfaces and equipment are sanitized and disinfected with medical-grade products after each client/use.

#2 Protective shields are at all front desks.

#3 Strict handwashing policies are in place (cue Happy Birthday x2).

#4 We have hand sanitizer at all front desks for our team and clients to use upon entering our bars. We also have hand sanitizer in every service room.


We ask that you:

#1 Wash and/or sanitize your hands upon arrival.

#2 Travel lightly. Please arrive alone and keep your personal belongings with you for the entirety of your appointment.

#3 Stay home and reschedule your appointment if you are experiencing any flu-like symptoms.


#1 All WAXON employees must wear a mask.

#2 All WAXON employees are screened prior to starting their shift.

#3 All surfaces and equipment are sanitized and disinfected with medical-grade products after each client/use.

YES! We pride ourselves on the cleanliness of our bars and the sanitization procedures we use.

#1 Waxologists and Laserologists always wear gloves.

#2 NO double-dipping.

#3 Tools and equipment are fully disinfected after every use.

#4 Waxologists have 2 sets of tools to ensure there is absolutely no chance of cross contamination.

At WAXON double-dipping is a HUGE no-no! We use one stick per dip and the stick is disposed after use.

We ask that you fill out a release form so that you understand the risks and give your consent to receive our services, as well as to provide our Waxologists/Laserologists with your medical history so they can ensure there are no contraindications in providing your service.


Only 1 client is allowed in the service room at a time. The only exceptions are: 

#1 If the person being waxed is a minor under the age of 16 and their parent/guardian requests to be in the room

#2 If the person being waxed has a disability and will need assistance in the room

#3 Children under the age of 13 are allowed to accompany their parent/guardian in the room

#4 Babies are allowed in the service room if they are in a stroller or a car seat - the parent/guardian cannot have the baby/child on their body holding/in a harness during the service(s)

#5 Due to health regulations we cannot allow animals in locations unless there is documented proof of being a service aid to the client


Only the client is allowed in the laser room. Due to laser exposure we need the client and Laserologist in the room wearing protective eye wear at all times. There are NO exceptions for allowing clients to be accompanied with anyone during their laser appointment.


It is WAXON policy that babies/children be in the service room with their parent/guardian. WAXON employees are not responsible for your little ones!

Please Note:
At times we may not be able to accommodate due to capacity limits and restrictions, please call the location directly prior to your appointment to inquire.

for location contact details.

We require 6 hours’ notice for the cancellation of ALL appointments. Any client who cancels with less than 6 hours’ notice, or does not show up for their scheduled appointment, will be charged 50% of the service(s) booked. We will require a credit card to reserve appointments online, on our app or via phone. 


We kindly request that you call, or email the WAXON location to cancel or reschedule at least 6 hours prior to your appointment time. You may also cancel or modify your appointment using the WAXON mobile app.


#1 Clients under the age of 16 MUST be accompanied by a parent/guardian for their first waxing appointment. The full name and signature of parent/guardian will be required.

#2 We will not perform waxing services on anyone under the age of 10, even with parental consent.


#1 Clients under the age of 18 MUST be accompanied by a parent/guardian for their first laser appointment. The full name and signature of parent/guardian will be required.

#2 Once approved by a parent/guardian, the parent/guardian cannot be in the laser room for the appointment.

#3 We will not perform laser services on anyone under the age of 16, even with parental consent.

Yes, all of our hair removal specialists are certified aestheticians and must also graduate from our internal WAXON Training Program before joining our team.

All of our Laserologists are certified medical aestheticians and must also graduate from our internal Training Program as well as complete Cynosure’s professional science & safety course, certified by a registered nurse.

WAXON gift cards do not expire. Gift cards can be used towards any service, bar tab or merchandise at any WAXON location. *promotional gift cards expire.

Product returns can be made within 30 days of purchase if you have your original receipt. Product must be unopened.

Bar Tabs

Bar Tabs are your preferred individual services, at a discounted rate! You pay upfront and it is stored on your file and can be redeemed at anytime!

#1 Can be used at any WAXON location (excluding WAXON Muskoka)

#2 Bar Tabs expire 2 years after purchase.

#3 Pricing does not include gratuities.

No, these are for individual use only, however they also make for a great gift!

Yes! Visit our SERVICES page for more information

You sure can! Visit our SHOP page to purchase this, and much more! You can also purchase in-store at your nearest location!

#1 Can be used at any WAXON location (excluding WAXON Muskoka)

#2 Bar Tabs expire 2 years after purchase.

#3 Pricing does not include gratuities.

Laser Bar Tabs expire 2 years, and Wax Bar Tabs expire 1 year after purchase.

Bar tabs are non refundable, however they can be transferred over to friend or family member, or the balance of the bar tab can be applied to a gift card which can be used toward future services or products at any WAXON location.

No, you may apply when purchasing a Bar Tab or give a gratuity in-person after each of your appointments in cash or debit/credit


Laser at WAXON makes for the most comfortable laser experience possible, with the speed of the technology combined with a cooling tip to minimize discomfort you will be in and out before you know it! However, there are clients who find it uncomfortable especially in the more sensitive areas, so if you're concerned with the pain, arrive 30 minutes prior to your appointment time to purchase Zensa – a numbing cream to ensure a virtually pain free service!


The number of treatments needed varies from person to person. We recommend purchasing a package of 6 or 8 as a starting point, where your Laserologist will assess your progress throughout your treatment period and suggest additional sessions if needed. While we see truly remarkable results, there are clients who need a lot more treatments to see significant results.


YES – we are happy to offer Interest free financing! Visit any of our locations, complete a 5-minute approval process on our iPad, select your installment option; you can choose to pay it back in 6 or 12 months, and you'll be able to start living smoother that day. All you need to do is bring in a valid I.D. and a void cheque to complete the process – it’s that easy!


No form of hair removal is 100% permanent, but laser is one of the most effective ways to provide significant hair reduction! You will LOVE the results!


You are welcome to email with any questions prior to scheduling a laser appointment, or by calling and/or visiting your nearest WAXON location where a member of our team would be happy to assist you. If more time or information is needed, we do also offer a complimentary 15-minute consultation to provide you with all the information you need and discussing the best treatment plan for you! Email to have you living smoother, today!


Absolutely! Services are provided by certified and trained Laserologists who undergo rigorous training prior to performing laser services on clients of WAXON. Prior to receiving laser treatment, we will first assess your complete medical history, your current health condition, and any potential you may have for complications. In addition, we use a melanin reader on your skin which pre-sets the machine using blue tooth technology to a setting suitable for you, so the chance of burns is extremely low.


At WAXON, we use the Vectus Laser by Cynosure. With the use of Skintel to provide custom and safe treatment settings to you, and a cooling tip for minimal discomfort, the Vectus provides outstanding, efficient service to our growing clientele!


While some clinics treat clients during pregnancy, we do not at WAXON. Our primary concern is both for your health, and for that of your child. In addition, you should consider the hormonal changes that you will go through during your pregnancy and after. These changes that sometimes involve hair growth and skin pigmentation. We recommend that you speak with your doctor prior to receiving laser treatment.


No, it will remove the hair from the follicle, leaving no target for your next laser treatment. This may also disrupt the growth cycle of the hair and render your laser treatments less effective. However, you may shave or trim hair between treatments, as neither will affect the growth cycle.


Our technology treats all skin types. The only exception is grey, white or platinum hair. If you have a serious skin disorder or disease you will need to check with your doctor to ensure laser is safe for you. Book in a complementary consultation to see if you are a candidate!


Yes, our technology works on all skin types and is completely safe and effective for skin types from Nicole Kidman to Whoopi Goldberg, however you may require more treatments to see significant results.


Unfortunately not. Unlike waxing, laser treatment requires the Laserologist and client to wear protective eyewear for the entire appointment. Best to leave your little one at home!


All of our Laserologists are certified medical aestheticians and must graduate from our internal training program as well as the completion of Cynosure’s professional course, certified by registered nurses.


Laser sessions vary from 10-30 minutes, depending on the area.


Scheduling every 4-8 weeks depending on the area being lasered and your hair growth cycle. Your Laserologist will provide you with instructions after your service.


Laser is a more permanent form of removal and requires the use of the most cutting-edge technology by our medically trained aestheticians. Waxing is a more affordable short-term option for hair removal but in the long run, monthly maintenance can add up to be equal to or more than a laser hair removal package. We have interest free financing for clients who would rather pay it off in 6 or 12 months.


It is possible that your eyes could be exposed to direct, reflected or scattered light from our laser machine. Wearing protective eyewear ensures the safest service possible.


You cannot wax the area for a duration of 4 weeks prior to your laser appointment. You cannot wax during your laser treatment period. You will need to shave during this time to make the hair coarser so the laser can remove the hair more effectively and significantly. However, after you have finished your laser treatments, the hair can sometimes grow back sparsely and slowly over the years, and at that point we always recommend waxing for maintenance versus shaving to keep the hairs fine.


Yes, our Laserologists will work around the area.


Yes! Please ensure you let your Laserologist know, you will just need to wear a tampon with the string tucked in. We also have Zensa numbing cream to minimize your discomfort during this sensitive time of the month, which can be purchased and applied in-store 30-40 minutes before your appointment time!


This is a localized contraindication, so you can get laser hair removal on other parts of your face and body, but not on the sore area. It’s best to wait until it has cleared so the infection doesn’t spread.


This is a personal choice. Diabetics can get laser treatment, but there are some important side effects diabetics should know before proceeding with the treatment. For example, diabetics can feel more pain with laser due to sensitive nerves and tissues and are usually more susceptible to infections due to the slower healing response. Please check with your doctor if you are concerned.


No - we recommend no UV exposure or self-tanner for 7 days prior to laser services to maximize results. During the course of laser treatment, it is strongly advised to wear SPF 45 or higher in the area being treated.


Yes, you can still get laser but not on or around the tattoo. The Laserologist will avoid the tattoo by approximately 2 inches by marking it with white eyeliner, please make your Laserologist aware of any tattoos or permanent makeup you have.


With laser you should be scheduling your appointments the recommended amount of weeks apart set by your Laserologist – We suggest scheduling when you return. If you get laser before, that may be too soon for the laser technology to target your hairs properly for effective results. Please be very cautious on vacation; wear SPF 45 or higher in the area being lasered and not to come into your appointment following your vacation with a sunburn, tan or spray/self-tanner.


Ingrown hairs occur from all hair removal treatments, but laser is the lowest chance of causing ingrown hairs, so many of our clients do laser not just for the significant reduction in hair but to help ingrown hairs also. Assuming you are in good health and informing your Laserologist of any changes to your health during laser treatment, you should not see any complications – the device we use is custom to your exact skin type which ensures a safe experience.



- All areas being lasered (even the face) are to be shaved very close and very clean the night before the appointment

- The areas being lasered cannot be waxed, tweezed or epilated at least 2-4 weeks before the appointment

- Avoid UV exposure (tan or sunburn), self-tanning and tan enhancers 2 weeks before the appointment


- Avoid the following for 48 hours after treatment: direct heat including UV rays, steam rooms, hot tubs, working out and swimming

- Avoid chlorine for 1 week

- Do not apply makeup or perfume to the treated area for 24 hours

- Wear SPF 45 or higher on treated skin for the entire treatment period

- Abstain from all hair removal methods except for shaving during the course of your laser treatment period

- Do not use any glycolic or salicylic acid on your skin throughout your entire treatment


- Exfoliating 48 hours after your service

- Should not be using any ingrown hair serums during the course of treatments - Recommend to gently exfoliate the treated area with WAXON Citrus Mint Body Polish

- Avoid extended UV exposure 7 days after treatment

- Use SPF 45 or higher on the treated area

- Avoid any additional laser treatments or chemical procedures on the treated area for at least 2 weeks after treatment

- No waxing, tweezing or epilating between laser treatments


You cannot have laser if you are nursing. If you are not nursing, then you can proceed with laser hair removal, but just like waxing, you must also wait until your care provider has given you the all clear.  


If you have stopped nursing you still must wait 12 weeks. This 12 week period allows your hormones to balance out so you
can enjoy the full benefits from your laser hair removal journey. 

HOT TIP: Once you’ve been given the all-clear from your care provider, we have Zensa Numbing Cream to minimize any discomfort. Purchase it in-store and apply 30 minutes before your appointment time, to numb the area prior to your appointment! 

Below the Belt Waxing

Our Below the Belt services are defined by anatomy not gender.

V services are for female, Non-binary with vulva, Pre op trans male. P services are for male, Non-binary
with penis, Pre op trans female.

We also offer a Gender Affirming Consultation and Service for anyone who may not identify with the options above.

At WAXON, we recognize that some people do not identify within those categories.With our Gender Affirming service option, no one is required to select between V and P. We will work with your specific needs.

We invite you to book with a Gender Affirming Consultant to ensure you are comfortable. Trans women are women, Trans men are men. We continue to strive to provide a safe space for everybody and every body to feel confident in their skin.

Our Waxologists are experts in all waxing. Brazillians (known as The Brazilliant) is our most requested services for a reason.

We have specifically trained Waxologists for these services and have 3 different types of wax to meet all your hair removal needs. Once you've waxed with us you will never look back! Our services are quick, efficient and virtually painless.

Everyone's pain tolerance is different but what makes WAXON waxes the BEST is they are considered virtually painless, as the wax adheres only to the hair and not the skin.

Plus, we offer Zensa numbing cream—the most effective on the market! Made in Canada, it includes 5% lidocaine and numbs for 1 - 2 hours. You can use it on the most sensitive of areas, even around the eyes! Zensa can also be purchased at any WAXON location. 

Your Waxologist will bring you into the wax room, a wipe will be provided for you to freshen up before your wax, or you are welcome to use our restrooms prior to your service.

Your Waxologist will then follow our 6-step process REFRESH • RELAX • WAX • RELIEVE • RENEW •  REVITALIZE. We do our best to have you smooth and hair free within 20 minutes.

The Braziliant service removes all hair down there. The Modest Brazilian service removes all hair including between the cheeks but leaves a landing strip or triangle in the front.

We do provide disposable panties for both men and women upon request. Please note, we recommend not to wear these during your service if possible, as they increase service time because your Waxologist has to work around the panty. However we will leave the decision up to you!

Male Waxing

Yes, all of our Waxologists are certified estheticians and must graduate from our internal WAXON Training Program before joining our team.

Of course! We have some Waxologists that are specifically trained in male waxing services and yes, that includes 'below the belt' grooming.

If you identify as male, Non-binary
with penis or a Pre op trans female, please book a service marked with a P. If you do not identify with either a P or a V, we welcome you to book a gender affirming service so that we can ensure you have the best experience during your service.

YES! The stereotype has been shattered and male grooming is no longer just for the metro-man. Once you manscape you'll never go back!

No, we only have female Waxologists.

I have... can I get waxed?

We avoid waxing over raised mole(s). We trim any hair coming from the area and wax around it, unless requested otherwise by you.

We recommend not waxing over prominent varicose veins because you risk exposing the vein, which can cause bleeding if it is close to the skin's surface. We will only wax over varicose veins if you request and understand the risks.

Yes, you can! We just want you to be aware that your skin is more sensitive when you are menstruating and your pain tolerance is lower. Just make sure you wear a tampon, tuck the string in and make your Waxologist aware.

HOT TIP: We have Zensa Numbing Cream to minimize your discomfort. Purchase it in-store 30 minutes before your appointment time, to numb the area prior to your appointment!

Yes, you can! Our waxes are designed for even the most sensitive skins, adhering only to the hair and not the skin. If you are unsure, come in and try a test strip to be sure our waxes are suitable for your skin.

Yes you can! Just let us know you are expecting when booking your appointment so we can allow extra time because your pain tolerance is lower.

HOT TIP: We have Zensa Numbing Cream to minimize your discomfort. Purchase it in-store 30 minutes before your appointment time, to numb the area prior to your appointment!

There is no perfect time, as everyone’s experience of birth is different. However, we’d recommend leaving it a minimum of six weeks after having your baby before coming for a wax, once getting the go ahead from your care provider. When you do come for a wax, we’ll need to know if you had a caesarean section, assisted birth, or any stitches from a tear or episiotomy. We also recommend that you wait six months to wax directly over any scar. So, if you’ve had a section or episiotomy we will wax around the area until then. However, please do rely on your care provider to answer any of your questions or concerns, as they are best equipped to provide you with clearance to proceed with a wax after birth. 

HOT TIP: Once you’ve been given the all-clear from your care provider, we have Zensa Numbing Cream to minimize any discomfort. Purchase it in-store and apply 30 minutes before your appointment time, to numb the area prior to your appointment!

Yes, all of our Waxologists wear gloves and don't double dip so it is safe to work around it.

Yes, you can, but please put make us aware and know the risks involved.

When not to wax

You have a sunburn.

You have been or plan on being in the sun or tanning bed within 24 hours.

If you've recently had treatments such as: chemical peel, Dermabrasion, Microdermabrasion or cosmetic injections.

You are currently taking acne medication such as:

Accutane (affects all body waxing), Retin-A (affects areas the cream is used on) or any other prescribed acne medication.

GOOD NEWS... after 6 months of completing your acne medication, your skin will be less sensitive and less prone to scarring and you will be able to wax again!

Consult your Doctor or Dermatologist about any other concerns.

Numbing Cream

They sure can! The only time we do not recommend Zensa is if you have a Lidocaine or Benzocaine allergy.

It contains 5% Lidocaine, the maximum allowance in Canada.

It is designed specifically for below the belt services. It needs to be applied thickly 30 minutes before your waxing service.

Waxing Maintenance

We typically recommend every 4 to 5 weeks, but hair growth varies from person to person. Depending on how fast your hair grows will determine when you will be ready for your next waxing session. Giving your hair time to grow gives the hairs the chance to break through the skin from exfoliation, be the same length and on the same growth schedule. The result is a clean, smooth finish after your next waxing session.

HOT TIP – Our revolutionary Platinum wax can remove hair as short as 1 - 2mm if you are in desperate need of an 'emergency' wax and need to break your 3 – 4 week routine.

We recommend you do not shave in between waxes because it affects the consistency of your hair growth. Shaving also cuts the hair on the surface causing more of a chance for ingrown hairs.

Wet the desired area then using a sponge, loofah, scrub, brush or glove, rub in the opposite direction of hair growth. This ensures you do not confuse the hair but instead slough off dead skin cells and allow for the hair to grow in free of confusion, decreasing the chance of ingrown hairs!

Try our loofah or body scrubs in delicious scents, exclusively made for waxing care!

We recommend exfoliating daily and applying our Ingrown Hair Serum.

We recommend you wait at least 24 hours before exfoliating because your pores have been opened when the hair was removed and your skin could still be sensitive.

An ingrown hair is where the hair spirals, curls or grows different directions under the skin. It normally appears as a red or white bump or sometimes just appears under the skin but sideways. Shaving is typically the leading cause of ingrown hairs as it cuts the hair at the surface of the skin but does not remove the root.

Other causes of ingrowns hairs are:

- When clothing rubs against the skin after a hair removal service.

- Clothing is too tight and rubbing against the skin on a normal basis.

- Irritation from a product.

To avoid or minimize ingrown hairs try SOUTH Ingrown Hair Serum available to purchase online or in stores.

You aren't the only one in this boat... red bumps post-waxing is totally normal.

When the hair is removed, it is being removed by the root and often times, the follicle can be so deep that it causes an initial shock, resulting in a red bump. The bumps shouldn't last more than 24 - 48 hours. If you find the bump is more than an initial irritation and continues, appearing more like a rash, contact us.

MAGIC! It is a nourishing serum that prevents ingrown hairs and razor bumps while softening the hair follicle.

It also:

- Revives and smoothes skin by removing dead flakes from skins surface.

- Controls excess oil, lessening chance of pore clogging.

- Won't cause acne or blackheads

- Contains exfoliating acids which lightens dark spots resulting in an even skin tone

Try SOUTH Ingrown Hair Serum available to purchase online or in stores.


Tinting is the process of adding a dye to your eyelashes or brows, giving you weeks of colour where you need minimal mascara or brow fill! Tinting naturally adds definition and a fuller appearance. 

Yes. All of our Waxologists are certified estheticians and must graduate from our internal WAXON Training Program before performing tinting services. The dye that we use is designed for the eye area, making it completely safe to use.

The tint we use is a vegetable dye, made for the sensitive eye area. It is not like regular hair dye!

Absolutely! There are various colors and our Waxologists will make sure to create your desired look.

There is a chance that your eyes will sting slightly or that the skin near your lashes will become a slightly irritated. We make sure to flush your eyes out with cold water to ease any discomfort.

3-6 weeks. Making this a fabulous option for special occasions, vacations or a low maintenance alternative!

If you have light hair to begin with you’ll see the most notable difference. With dark hair, they will appear more fuller and longer than usual, since most of our hairs are lighter towards the tips.

Yes, you can resume wearing eye makeup but recommended to gently cleanse the eye area when removing and avoid overly exfoliating products which could break down the colour faster.


Memberships are available for purchase in store, online and on our WAXON app.

Every month, a credit will be applied to your account to be used toward one of the services within your membership category.  Only services within the parameters of the membership you have signed up for are available. Only one free service per member per month.  

The Smooth Selfie at $15 monthly offers you one free facial wax or threading service. The Smooth Silhouette at $42 monthly offers you one free body service.

As a member, you not only get one free service each month, you also get exclusive member pricing discounts on other services. This specifically includes a 15% discount on additional waxing services and 20% discount on laser services. Members also get 10% off Body by WAXON and South products. Stay tuned for other great membership perks announced monthly. 

We offer a 10-day grace period commencing on the day you purchase your membership to cancel without penalties. Following that, new members must join for a minimum of three months. At which point, should you choose to terminate your membership, you may contact your home location where the membership was purchased. We require 30 days’ notice to terminate a membership. Memberships cannot be canceled online or through our app. You will receive a cancelation confirmation email upon termination of your membership.

Yes, you have the option to put your membership on hold for one month once throughout the year (a 12-month period). You will not be charged for this month and your membership with automatically renew after that month. The month is determined as the day the membership began and 30 days following. 

Your membership is assigned to your person and is not transferrable. As a member, you must be the one to redeem your service and to take advantage of other member discounts.

We require a valid credit card on file. This card will be charged monthly. If your payment method changes or your card becomes inactive, please advise your home location. Cash and Visa debit cards are not accepted.

Yes. The location that you signed up for the membership at will act as your home location, however you can redeem your free services and apply your member discount at any of our locations except our Muskoka pop up. 

Absolutely. In the case of multiple services that fit within the free options for your membership, the free service will apply to the higher priced item.

For example: You booked a brazillian and leg waxing in the same service. The leg wax will be free and the other service will have your 15% membership discount applied to it. 

As well, any laser in that service will be 20% off and Body by WAXON or South products will be 10% off.

As a member, you can take advantage of all the membership perks including your free monthly service and membership discounting on other services. Other promotions, discounts and offers are not applicable to members who are redeeming membership discounts.

No, your membership is automatically renewed monthly.

We are happy to change your membership. The original membership will be canceled, and a new membership will be purchased. The start date of the new membership will be the new date of purchase. 

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