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 Last Updated April 2024

This website is operated by WAXON. Throughout the site, the terms “we”, “us” and “our” refer to WAXON. WAXON offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time, on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our web store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our Products and Services to you. 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our Products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms of Service will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided foryour reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation toupdate any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our  Services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) withoutnotice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

For information regarding shipping or returns for e-commerce purchases, please see our Shipping + Returns Policy.

We have made every effort to display as accurately as possible the colours and images of our Products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our Products or Services to any person, geographicregion or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities ofany Products or Services that we offer. All descriptions of Products or Product pricing are subject to change at any time, without notice, at the sole discretion of us. We reserve the right to discontinue any Product at any time. Any offer for any Product or Service made on this site is void where prohibited.

We do not warrant that the quality of any Products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

SECTION 6 – TERMS AND CONDITIONS OF SALE

This sections applies to Services at our WAXON Laser + Waxbar locations and WAXON x SOUS LA FACE locations.

WAXON reserves the right to refuse entry or expel Clients from our operating location should their conduct be deemed unfit or should they be deemed to be in breach of the Terms. In such instances,  WAXON will not refund the Client. 

WAXON reserves the right to change the price of any of its Services from time to time. 

All credit and debit cards are processed in Canadian Dollars at the time of payment. WAXON is not responsible for any fees, charges, exchange rates or additional charges levied by the individual financial institutions or credit card companies. 

WAXON POLICIES FOR INDIVIDUALS UNDER THE AGE OF 18

Waxing Service Age Policy:

Clients under the age of 16 MUST be accompanied by a parent/guardian for their first waxing appointment. The full name and signature of parent/guardian will be required.  Once approved by a parent/guardian, the parent/guardian cannot be in the Service Room for the appointment. We will not perform waxing services on anyone under the age of 10, even with parental consent.

Laser Hair Removal Service Age Policy:

Clients under the age of 18 MUST be accompanied by a parent/guardian for their first laser appointment. The full name and signature of parent/guardian will be required. Once approved by a parent/guardian, the parent/guardian cannot be in the Service Room for the appointment. We will not perform laser services on anyone under the age of 16, even with parental consent.

    REFUND AND CANCELLATION/APPOINTMENT RESCHEDULE POLICY 

    The Appointment Cancellation and Reschedule Windows are as follows: 

    We require 6 hours’ notice for the cancellation of ANY  appointments. We  require a credit card to reserve appointments online, on our mobile app or via phone. Your credit card will not be charged until after the appointment. However, any Client who cancels with less than 6 hours’ notice, or does not show up for their scheduled appointment, will be charged 50% of the Service(s) booked. We kindly request that you call or email the WAXON location to cancel or reschedule at least 6 hours prior to your appointment time. You may also cancel or modify your appointment using the WAXON mobile app.


    RIGHTS OF WAXON PERTAINING TO REFUNDS: 

    WAXON cannot be held responsible for a particular Service, or piece of equipment becoming unavailable. If a Waxologist or Laserologist becomes unavailable we will ensure – where practically possible – that they are replaced by another Waxologist or Laserologist. Where this is not possible, or where an appointment  is cancelled due to unforeseen circumstances, we will reschedule those Clients whose Services were affected. WAXON will not be liable for any other incurred costs or damages to the Client from a cancellation. 

    WAXON reserves the right to make alterations to its Services, Waxologist or Laserologist availability and/or equipment, as well as those ancillary facilities provided to Clients, without notice in its absolute discretion and will not be liable for any loss occasioned by such alterations, insofar as such loss is by law capable of exclusion. 

    Subject to any statutory rights of cancellation, payments for Services, Gift Cards, Bar Tabs and Membership Fees are non-refundable unless otherwise stated in these Terms and Conditions. Refunds, if any, shall be made at WAXON’s discretion.

     

    SERVICE TIMINGS

    Clients should arrive 10 minutes prior to their appointment to allow time for in-take forms to be completed (if this is a first time appointment) and to ensure that the service can begin at the time the client has booked.

     CONTRA-INDICATIONS  

    WAXON advises Clients not to book in for a Service without first seeking medical advice if they have any concerns at all about the suitability of their skin or any other physical condition for the Service. 

    WAXON reserves the right to refuse to carry out Services to any Client if it in any way doubts the suitability of their skin or other physical conditions and therefore the Client’s ability to safely receive Services. 

    When booking a Service, Clients agree they understand that all hair removal or beauty services carry a risk of adverse reaction. In the absence of any negligence or other breach of duty by WAXON, the Client agrees at the point of booking, that the undertaking of the Service is entirely at their own risk. Furthermore, it is the Client’s responsibility to ensure that their physical condition is appropriate for receiving WAXON’s Services. Clients will be asked to complete an intake form and provide information pertaining to medical and health conditions that may impact our ability to perform certain Services. Clients are required to complete this form in order to receive services from us.

    BELONGINGS AND SAFETY

    Personal belongings brought to the location are brought at the Client’s own risk. The safety and security of possessions and personal belongings are not the responsibility of WAXON. We do not accept liability for loss or damage of person possessions except in so far as such loss or damage is by law incapable of exclusion.

    ACCURACY OF ACCOUNT INFORMATION; PAYMENT AND ONLINE PURCHASES

    To access and use certain features and buy Products from our website, you shall be required to register for an account on our Website in order to purchase Products.  
     
    You agree to provide current, complete and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your e-mail address and/or phone number, so that we can complete your transactions and contact you as needed. 

    If you pay by credit card or certain other payment instruments, the site may link to our payment processing agent. You hereby authorize us, or any payment agent hired by us to bill your credit card or other payment instrument. You represent and warrant that (i) any credit card information you supply is true, correct and complete, (ii) charges incurred by you will be honoured by your credit card, (iii) you will pay the charges incurred by you in the amounts posted, including any applicable taxes, and (iv) you are the person in whose name the credit card was issued, and you are authorized to make a purchase or other transaction with the relevant credit card and credit card information. 

    Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in Product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card (or another payment ) method has been charged, we will issue a credit to your credit card (or another applicable payment  method) in the full amount of the cancelled charge. 

    In the event we are unable to fulfill an order  where you have already been charged for the product, we will reimburse you within 30 days of our order refusal, with no extra fees, charges or compensation being due to you. 

    You shall be responsible for paying any governmental taxes imposed in connection with the purchase or any Products or Services made available through the Sites, including sales, use, and excise taxes. To the extent that WAXON is obligated to collect such taxes, the applicable tax will be added to your billing account.

    SECTION 6 – WAXON REFERRAL REWARD PROGRAM

    The Refer-A-Friend Referral Program gives both those who recommend friends to WAXON and those who are referred to WAXON by friends the opportunity to receive rewards. 
     
    SUMMARY: 

    • Referrer (Existing Client) shares a referral offer link with their friend(s) that is not a WAXON client. 
    • Referee (New Client) clicks the referral link and sets up a WAXON customer profile. 
    • Referee (New Client) books + completes their first service and redeems the referral offer. 
    • Referrer (Existing Client) receives one referral reward that will be applied to their next Service. 
    • Referee (New Client) Referral Offer: Up To $20.00 Off their first Service. 
    • Referrer (Existing Client) Referral Reward: Up To $20.00 Off their next Service. 

    For information about how we collect, use, process and otherwise handle your personal information in connection with the Refer-A-Friend Reward Program, please refer to our Privacy Policy at https://waxon.ca/pages/privacy  

    REFERRER: 

    • Referrer (Existing Client) refers a new Client to WAXON by providing their unique referral code through email or text message. 
    • Referrer (Existing Client) must have a WAXON online booking account set up in order to access and share their unique referral code and view their referral rewards. 
    • Once the Referee (New Client) has completed their first visit, the referral reward will be automatically applied to the Referrer’s account. Notification will be sent via email and text message once the referral offer reward is added to the Referrer’s account.  
    • The referral reward is redeemable on one (1) Service for up to $20.00 off before tax and  gratuity.  
    • The referral reward will be automatically applied during the Referrer’s next visit. 
    • If there are multiple services on one invoice, the reward will be applied to the highest priced service.
    • In cases where multiple referral rewards have accumulated in the Referrer’s profile, one (1) referral reward will be applied per Service until the referral offers have all been redeemed. 
    • The referral reward is seen as a discount and therefore does not carry a balance. If the value of the service is less than $20.00, the remaining value will be forfeited.
    • The referral reward may not be applied to gift cards, online, or merchandise purchases or combined with other discounts, rewards, or offers.
    • Referral rewards do not expire and there is no limit to the number of referrals an individual can make or referral rewards they may receive.  
    • Referral rewards cannot be transferred or shared.

    REFEREE: 

    • To be eligible to qualify for a Referee referral offer, the referred friend must (1) be a new WAXON client that has never completed a waxing, laser, or other Service(s); (2) be over the age of 16; and (3) meet the conditions of their reward.
    • To accept the referral offer, the Referee must click the referral code received via social, email or text message link and create a new WAXON Client profile. 
    • In the event a Referee has an existing WAXON Client profile but has not completed any Services, they are still considered a new Client. Clients with existing profiles must have the referral code added manually to their account at  a WAXON location. 
    • Once the referral offer has been accepted and or added to the Referee’s profile, it will be automatically applied to their first Service. 
    • The referral offer is redeemable on one (1) Service for up to $20.00 off before tax and  gratuity. 
    • The referral offer is seen as a discount and therefore does not carry a balance. If the value of the service is less than $20.00, the remaining value will be forfeited. 
    • The referral offer may not be applied to gift cards, online, or merchandise purchases or combined with other discounts or offers.  
    • The referral offer does not expire and cannot be transferred or shared. 
    • Only one (1) Referee reward discount may be redeemed per Client.  

     

    SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

     We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was  placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

    You agree to provide current, complete and accurate purchase and account information for all purchases made at ouronline store. You agree to promptly update your account and other information, including your e-mail address and creditcard numbers and expiration dates, so that we can complete your transactions and contact you as needed.

     SECTION 8 - OPTIONAL TOOLS

    We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools  ‘as is’ and ’as available’ without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional

    third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the website (including, the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

    SECTION 9 - THIRD-PARTY LINKS

    Certain content, Products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, Products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

    SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

    If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

     

    SECTION 11 - PERSONAL INFORMATION

     Your submission of personal information through the website or to any WAXON store is governed by our Privacy Policy. To view our Privacy Policy, including WAXON x SOUS LA FACE Privacy Policies, please see our Privacy Policy.  

    SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to Product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

     

    SECTION 13 - PROHIBITED USES

     In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

     

    SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

     We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The SService and all Products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall WAXON, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation to lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any Products procured using the Service, orfor any other claim related in any way to your use of the Service or any Product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or Product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

     

    SECTION 15 – INDEMNIFICATION

    You agree to indemnify, defend and hold harmless WAXON and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

     

    SECTION 16 – SEVERABILITY

    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

     

    SECTION 17 - TERMINATION

    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

     

    SECTION 18 - ENTIRE AGREEMENT

    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

    SECTION 19 - GOVERNING LAW

    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.

     SECTION 20 - CHANGES TO TERMS OF SERVICE

    You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

    SECTION 21 - CONTACT INFORMATION

    Questions about the Terms of Service should be sent to us at info@waxon.ca