FAQ
You'll find answers to our frequently asked questions here. If you can't find what you're looking for, please contact us at info@waxon.ca - we'll be happy to help!
For information on waxing and laser hair removal pre and post care, please see our Care Tips page.
Policies
WAXON Laser + Waxbar Policies
We pride ourselves on the cleanliness of our locations and the sanitization procedures we use.
1. Waxologists and Laserologists wear disposable gloves for each service
2. Single-use disposable items, NO double-dipping into wax.
3. Tools and equipment are disinfected after every use.
4. Waxologists have multiple sets of tools to ensure proper disinfection time and reduce the risk of cross contamination
We require 6 hours’ notice for the cancellation of ALL appointments. Any client who cancels with less than 6 hours’ notice, or does not show up for their scheduled appointment, will be charged 50% of the service(s) booked. We will require a credit card to reserve appointments online, on our app or via phone.
We kindly request that you call or email the WAXON location to cancel or reschedule at least 6 hours prior to your appointment time. You may also cancel or modify your appointment using the WAXON mobile app.
WAXING
1. Clients under the age of 16 MUST be accompanied by a parent/guardian for their first waxing appointment. The full name and signature of parent/guardian will be required.
2. We will not perform waxing services on anyone under the age of 10, even with parental consent.
LASER
1. Clients under the age of 18 MUST be accompanied by a parent/guardian for their first laser appointment. The full name and signature of parent/guardian will be required.
2. Once approved by a parent/guardian, the parent/guardian cannot be in the laser room for the appointment.
3. We will not perform laser services on anyone under the age of 16, even with parental consent.
MULTIPLE CLIENTS IN SERVICE ROOM – WAXING
Only 1 client is allowed in the service room at a time. The exceptions are:
1. Parent or Guardian can request to be present in the treatment room if the client is a minor – under the age of 16.
2. Client has a disability that requires assistance in the treatment room.
3. Client has a child under the age of 13.
4. Client has an infant that remains in a stroller or car seat - the parent/guardian may not have the infant/child on their body holding/in a harness during the service(s).
5.Client has a service animal. Due to Public Health Regulations, animals are prohibited in locations unless there is documented proof of service aid.
MULTIPLE CLIENTS IN SERVICE ROOM – LASER
Only the client and Laserologist is allowed in the laser room. Due to laser exposure, the client and Laserologist must always wear protective eye wear. There are NO exceptions for clients to be accompanied by another person during their laser appointment.
CHILDREN/INFANTS CANNOT BE LEFT UNATTENDED
It is WAXON policy that infants/children be in the service room with their parent/guardian.
At WAXON double-dipping is a HUGE no-no! We use one stick per dip and the stick is disposed after every application.
We ask that you fill out a release form so that you understand the treatment you’ve selected and provide your medical history to ensure there are no contraindications to the service. By providing your consent you also agree that you understand the possible risks involved with receiving treatment.
Yes, all our hair removal specialists are certified aestheticians and must also graduate from our internal WAXON Training Program before joining our team.All of our Laserologists are certified medical aestheticians and must also graduate from our internal Training Program as well as complete and be certified by a registered nurse through Cynosure’s Professional Science & Safety Course.
In-Store Purchases and Gift Cards
This sections covers in-store purchases and WAXON gift cards.
WAXON gift cards do not expire. Gift cards can be used towards any service, bar tab or merchandise at any WAXON location. *Promotional gift cards expire.
Product returns can be made within 30 days of purchase accompanied by the original receipt. Due to the nature of our products, product must be unopened to be eligible for refund.
Laser Hair Removal
Learn more about our laser hair removal services and processes.
Laser at WAXON makes for the most comfortable laser experience possible, with the speed of the technology combined with a cooling tip to minimize discomfort you will be in and out before you know it! However, there are clients who find it uncomfortable especially in the more sensitive areas, so if you're concerned with the pain, arrive 30 minutes prior to your appointment time to purchase Zensa – a numbing cream to ensure a virtually pain free service!
The number of treatments needed varies from person to person. We recommend purchasing a package of 8 as a starting point, where your Laserologist will assess your progress throughout your treatment period and suggest additional sessions if needed. While we see truly remarkable results, there are clients who need a lot more treatments to see significant results.
YES – we are happy to offer a payment plan where you can break down the lump sum into (4) easy installments. Pay the first installment upfront with your credit card, then you will be auto-billed every 30 days for the remaining three installments. It’s that easy!
No form of hair removal is 100% permanent, but laser is one of the most effective ways to provide significant hair reduction! You will LOVE the results!
We recommend that you book in for a free n5 minute in-person laser consultation with one of our certified Laserologists. During the consultations we can answer any questions you may have, review your health history, provide a ‘patch test’ to ensure there are no contraindications in advance of your first laser session and to discuss the best treatment plan for you! You are welcome to email laser@waxon.ca with any questions prior to scheduling a laser appointment, or by calling and/or visiting your nearest WAXON location where a member of our team would be happy to assist you.
Absolutely! Services are provided by certified and trained Laserologists who undergo rigorous training prior to performing laser services on clients of WAXON. Prior to receiving laser treatment, we will first assess your complete medical history, your current health condition, and any potential you may have for complications. In addition, we use a melanin reader on your skin which pre-sets the machine using blue tooth technology to a setting suitable for you, so the chance of burns is extremely low.
At WAXON, we use the Vectus (810-diode) Laser by Cynosure. With the use of Skintel to provide custom and safe treatment settings to you, and a cooling tip for minimal discomfort, the Vectus provides outstanding, efficient service to our growing clientele!
While some clinics treat clients during pregnancy, we do not at WAXON. Our primary concern is both for your health, and for that of your child. In addition, you should consider the hormonal changes that you will go through during your pregnancy and after. These changes that sometimes involve hair growth and skin pigmentation. We recommend that you speak with your doctor prior to receiving laser treatment.
No, it will remove the hair from the follicle, leaving no target for your next laser treatment. This may also disrupt the growth cycle of the hair and render your laser treatments less effective. However, you may shave or trim hair between treatments, as neither will affect the growth cycle.
Our technology treats all skin types. The only exception is grey, white or platinum hair. If you have a serious skin disorder or disease you will need to check with your doctor to ensure laser is safe for you. Book in a complementary in-person laser consultation to see if you are a candidate!
Yes, our technology works on all skin types and is completely safe and effective for skin types from Skin Type Fitzpatrick Level 1 to Skin Type Fitzpatrick Level 6, however you may require more treatments to see significant results.
Unfortunately, no. Unlike waxing, laser treatment requires the Laserologist and client to wear protective eyewear for the entire appointment.
All our Laserologists are certified medical aestheticians and must graduate from our internal training program as well as the completion of Cynosure’s professional course, certified by registered nurses.
Laser sessions vary from 10-30 minutes, depending on the area.
Scheduling every 4-8 weeks depending on the area being lasered and your hair growth cycle. Your Laserologist will provide you with instructions after your service.
Laser is a more permanent form of removal and requires the use of the most cutting-edge technology by our medically trained aestheticians. Waxing is a more affordable short-term option for hair removal but in the long run, monthly maintenance can add up to be equal to or more than a laser hair removal package.
It is possible that your eyes could be exposed to direct, reflected, or scattered light from our laser machine. Wearing protective eyewear ensures the safest service possible.
You cannot wax the area for a duration of 4 weeks prior to your laser appointment. You cannot wax during your laser treatment period. You will need to shave during this time to make the hair coarser so the laser can remove the hair more effectively and significantly. However, after you have finished your laser treatments, the hair can sometimes grow back sparsely and slowly over the years, and at that point we always recommend waxing for maintenance versus shaving to keep the hairs fine.
Yes! Please ensure you let your Laserologist know, you will just need to wear a tampon with the string tucked in or a menstrual cup. We also have Zensa numbing cream to minimize your discomfort during this sensitive time of the month, which can be purchased and applied in-store 30-40 minutes before your appointment time!
This is a localized contraindication, so you can get laser hair removal on other parts of your face and body, but not on the sore area. It’s best to wait until it has cleared so the infection doesn’t spread.
This is a personal choice. Diabetics can get laser treatment, but there are some important side effects diabetics should know before proceeding with the treatment. For example, diabetics can feel more pain with laser due to sensitive nerves and tissues and are usually more susceptible to infections due to the slower healing response. Please check with your doctor if you are concerned.
No - we recommend no UV exposure or self-tanner for 7 days prior to laser services to maximize results. During laser treatment, it is strongly advised to wear SPF 45 or higher in the area being treated.
Yes, you can still get laser but not on or around the tattoo. The Laserologist will avoid the tattoo by approximately 2 inches by marking it with white smudge-proof pencil, please make your Laserologist aware of any tattoos or permanent makeup you have.
With laser you should be scheduling your appointments the recommended number of weeks apart set by your Laserologist – We suggest scheduling when you return. If you get laser before, that may be too soon for the laser technology to target your hairs properly for effective results. Please be very cautious on vacation; wear SPF 45 or higher in the area being lasered and not to come into your appointment following your vacation with a sunburn, tan or spray/self-tanner.
Ingrown hairs occur from all hair removal treatments, but laser is the lowest chance of causing ingrown hairs, so many of our clients do laser not just for the significant reduction in hair but to help ingrown hairs also. Assuming you are in good health and informing your Laserologist of any changes to your health during laser treatment, you should not see any complications – the device we use is custom to your exact skin type which ensures a safe experience.
You cannot have laser if you are nursing. If you are not nursing, then you can proceed with laser hair removal, but just like waxing, you must also wait until your care provider has given you a clear.
If you have stopped nursing, you still must wait 12 weeks. This 12-week period allows your hormones to balance out so you can enjoy the full benefits from your laser hair removal journey.
HOT TIP: Once you’ve been given the all-clear from your care provider, we have Zensa Numbing Cream to minimize any discomfort. Purchase it in-store and apply 30 minutes before your appointment time, to numb the area prior to your appointment!